FAQ – Frequently Asked Questions


How do I change my account details?

First, use the email and password of your account to log into My Account and then change the details and information you need in My Account. For security and correct identity purpose, we may ask for more necessary information.

What do I do if I have forgotten my password?

Click on “My Account” and then click on “Forgot your password?”. Put your email in in Email Form then we will send you an email that lead you to a form allow to renew your password. For security and correct identity purpose, we may ask for more necessary information.


How do I place my order?

On each product page, choose your style, model and size from the drop down menu then click the “Add To Cart” button and follow next few steps to complete your order. Your order will be prepared soon and we will let you know when it’s on its way to you.

How to check my order status?

Go to the Track Order page then enter your order number and your email to track your order status.

How can I cancel or modify my order?

After your order has been placed, you can request a cancellation or modification by contacting our customer service team within 24 hours. For Custom Printed Product : After 24 hours, your order (which included custom products) has been moved to production and it can no longer be modified or cancelled. For Outdoor Gear and Equipment : After 24-48 hours, your order (which included outdoor gear and equipment) has been placed in processing to be ready for shipping so it can no longer be modified or cancelled. In order to cancel an order, please provide us with your order number and the details of the items you want to cancel. In order to modify an order, please provide us with all the information of your order: order number, style, size and color then specify the item you would like to change it for. We’ll do our best to support you!

Why I have not received my order confirmation email yet?

Please double check your inbox, spam folder and other email accounts. Still can’t find it? No worries, just contact us and our customer service team will help you!

How does Mountain Roar operate and offer such incredible pricing?

Mountain Roar is an online retailer of outdoor equipments and custom designed products. As we provide, print-on-demand and ship our products directly from the supplies to you, without middlemen putting their mark-ups on our products, you get the highest quality products for an incredible price! Want more info on Mountain Roar, check out our About Us section!


What materials does Mountain Roar use?

First, we hate bad quality goods! We always try our best to make sure we provide you with high-quality products using premium materials. For further information on the materials we use, click on the Product Details link available on each product page.

I don’t know which size to choose, Can you help me?

In order to choose your suitable size and best fit please use the sizing chart information provided on our product pages via the Product Details link.


100% satisfaction guarantee?

All of our merchandises are carefully inspected for quality and we will replace any defective apparel, damaged item, poor-quality printing or incorrect item free of charge. Please refer to our return and refund policy for further details.


What type of payments are accepted?

We accept Major credit cards: Visa, MasterCard, American Express, and Discover Card credit cards and Paypal.

When will my card be charged?

Right after your order has been successfully placed.

What is the type of currency on your store?

We support over 140 currencies. You’ll have the option of changing the currency to USD or any currencies you want through the drop down menu at the top right corner of any our our pages. ***Please see our payment for further details.


Mountain Roar adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.


When can I expect to receive my package?

For Custom Printed Products : It will take us 5-9 days to print and make sure your order is everything you hoped it would be prior to shipping. For Outdoor Gear and Equipment : It will take us 3-5 days to process and prepare before shipping the order out. Please note: Some of our items are so popular and high-demand that the shipping times may take longer than the estimates below. For Custom Printed Products : US Shipping Time Estimates: 7 – 14 Business Days Standard Canadian Shipping: 7 – 14 Business Days Standard UK Shipping: 7 – 14 Business Days International Shipping Time Estimates : 10 – 30 Business Days For Outdoor Gear and Equipment : US Shipping Time Estimates: 5 – 10 Business Days Standard Canadian Shipping: 5 – 10 Business Days Standard UK Shipping: 5 – 10 Business Days International Shipping Time Estimates : 7 – 14 Business Days Please refer to Shipping Info for more details. *Please read the note below for International buyer and duty fees.

Can I track my package?

A Tracking Number will be sent to you by email 10-12 days after your order has been placed. If you haven’t received your tracking number within the time frames above, please contact our customer support team here and we’ll be happy to assist! Please note: It may take 24-48 hours for your tracking number to show up in the forwarder’s tracking system. For International orders, tracking information is available until the package leaves its country of origin. After that, there might be no further tracking.

I never received my package, what should I do?

If your item has not arrived within 60 days after the day you placed the order, please contact our customer service team through our Contact Us page and we will do our best to help you!

International buyers! – What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, charges and custom fees are not included in the item price or the shipping fee. These charges vary from one country to another and are the buyer’s or recipient’s responsibility. We can not predict whether you will be charged for custom taxes or how much the taxes will be. Please check with your country’s customs office for more details. Feel free to contact our customer support team for more information. *Shipping to the following countries may take over 60 days for certain products: Please be informed that all orders shipped to Mexico, Bulgaria, Romania, French Polynesia and all countries in Africa (South Africa, Cape Verde, …) and countries in South America (Peru, Chile, Argentina, …) usually take 2-4 months to arrive due to the delays from customs and local post offices. *All items except for our shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru, Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.* ***Please see our Shipping Info for further details.


I ordered the wrong size or color for my products, what should I do to fix that?

For any modifications within 24 hours after placing the order go to the MY ORDER section above on this page for further details. Your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the printing quality of the product, what should I do now?

All of our products are carefully inspected for quality and we will reprint any defective apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item for what I ordered, what should I do now?

We apologize for any inconveniences, please send us a photo of the item received and we’d be happy to help you right away by offering a free replacement order. Please visit our return and refund policy page for further instructions or if none of the above answer to your question. *** Please see our Return and Refund Policy for further details.


I have an incredible design, can I send it to you and have it printed on a product?

We’d love to see your incredible design and print it for you! Just send your design to our email   and provide us with the style, color and size you want.